Welcome to Joomse.com ("Joomse", "we", "us", or "our"), located in Pittsburgh, USA. By accessing or using our website, tools, content, products, or services, including but not limited to Joomla Upgrade Services, Joomla Website Redesign, Hire Joomla Developer services, Joomla Template Design, Joomla Extension Development, Joomla Maintenance & Support, Joomla Performance Optimization, Joomla Malware Removal, Joomla Migration Services, and Custom Joomla Development (collectively, the "Services"), you ("User", "you", or "your") agree to be bound by these Terms of Service ("Terms"). If you do not agree with these Terms, you are prohibited from using or accessing our Services.
1. Acceptance of Terms
These Terms constitute a legal agreement between you and Joomse. By using or accessing our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must discontinue using our Services immediately.
2. Eligibility and User Responsibilities
By using our Services, you represent and warrant that you are at least 18 years of age, or the age of majority in your jurisdiction, and have the legal capacity to enter into these Terms. You agree to provide accurate, current, and complete information about yourself as requested by Joomse. You are responsible for maintaining the confidentiality of any account credentials and for all activity that occurs under your account. You agree not to use our Services for any unlawful, fraudulent, or unauthorized purpose.
3. Intellectual Property Rights and AI-Generated Assets
Joomse uses AI tools to generate certain materials, including but not limited to images, videos, and code. These materials are created under licenses that permit distribution and ownership transfer. Upon full payment for the Services, Joomse grants you a non-exclusive, non-transferable license to use the AI-generated materials for your personal or business use unless explicitly stated otherwise in writing. No ownership rights are transferred to you until full payment is received. Joomse will not reuse custom AI-generated assets developed specifically for your project.
Joomse is not liable for legal disputes or claims arising from the use of AI-generated materials, including changes in AI-related regulations or licensing requirements in your region. You agree to use the materials in compliance with applicable laws.
4. No Warranties
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, JOOMSE PROVIDES THE SERVICES ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OR CONDITIONS OF ANY KIND, EXPRESS OR IMPLIED. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, ACCURATE, RELIABLE, TIMELY, OR MEET YOUR REQUIREMENTS. WE EXPRESSLY DISCLAIM ANY AND ALL WARRANTIES, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, OR THAT THE SERVICES ARE FREE FROM MALICIOUS CODE OR WILL OPERATE WITHOUT INTERRUPTION OR ERROR.
5. Warranty Period and Reporting Issues
Joomse warrants Services for a period of 30 days after completion, during which time any issues must be reported in writing. For malware removal services, the warranty period extends to 90 days. Any claims or issues raised after these periods will require a new agreement or service request unless otherwise agreed in writing.
6. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, JOOMSE, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, OR LICENSORS SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, OR ANY OTHER COMMERCIAL DAMAGES OR LOSSES, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE USE OF OR INABILITY TO USE THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
7. Indemnification
You agree to indemnify, defend, and hold harmless Joomse, its affiliates, officers, directors, employees, agents, suppliers, and licensors from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your use of the Services, your breach of these Terms, or your violation of any applicable law or third-party rights.
8. Governing Law and Dispute Resolution
These Terms and any dispute arising out of or related to these Terms or the Services will be governed by and construed in accordance with the laws of the State of Pennsylvania, USA, without regard to its conflict of law provisions. Any legal action or proceeding arising under these Terms shall be brought exclusively in the federal or state courts located in Pittsburgh, Pennsylvania, and you hereby irrevocably consent to the personal jurisdiction and venue therein.
Additional Terms for Specific Services
Below are service-specific terms that provide further details on our individual offerings:
Joomla Upgrade Services
By engaging Joomse to perform Joomla Upgrade Services, you acknowledge and agree to the following additional terms and conditions. The following points highlight potential risks, disclaimers of liability, policies, and resolution processes related to upgrade projects:
Potential Risks
- Version Incompatibility: Upgrading to a newer Joomla version may cause conflicts with existing extensions, templates, or custom code. Joomse is not liable for incompatibilities arising from components that do not meet current Joomla standards.
- Downtime Risk: During the upgrade process, your site may experience temporary unavailability or performance degradation. While Joomse will endeavor to minimize downtime, we cannot guarantee uninterrupted service.
- Data Loss: Though we perform and recommend comprehensive backups, unforeseen issues may lead to partial or total data loss. By proceeding, you agree to maintain independent backups and understand that Joomse will not be held responsible for lost data.
- Client Dissatisfaction: You acknowledge that unexpected costs, extended timelines, or the inability to achieve certain functionalities may occur. Requests for refunds or service credits will be assessed on a case-by-case basis, in Joomse’s sole discretion.
Disclaimer of Liability
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, JOOMSE DISCLAIMS ALL LIABILITY FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR EXEMPLARY DAMAGES ARISING FROM OR RELATED TO THE UPGRADE SERVICES, INCLUDING BUT NOT LIMITED TO INCOMPATIBILITIES, SITE DOWNTIME, DATA LOSS, OR UNMET EXPECTATIONS. YOU AGREE THAT YOUR SOLE AND EXCLUSIVE REMEDY FOR DISSATISFACTION WITH OUR UPGRADE SERVICES IS TO STOP USING THEM.
Policies and Resolution Procedures
- Pre-Upgrade Assessment: Prior to commencing the upgrade, Joomse will assess your site to identify potential conflicts. This assessment does not guarantee issue-free upgrades but serves to inform you of known risks.
- Backup Policy: Joomse strongly recommends that you maintain your own current backups of all site files and databases. While Joomse may create backups prior to starting the upgrade, these are intended as a safeguard, and their availability cannot be guaranteed.
- Testing and Verification: After performing the upgrade, Joomse will conduct basic functionality tests. It remains your responsibility to thoroughly review the site and verify that all desired features and content function as intended.
- Support and Issue Resolution: In the event that post-upgrade issues arise, Joomse will make reasonable efforts to troubleshoot and resolve the problems. Resolution may involve additional fees, extended timelines, or recommended third-party support if complexities fall outside the original project scope.
- Refund Requests: Requests for refunds or credits will be considered on a case-by-case basis. Factors include documented evidence of service failures, unmet agreed-upon deliverables, or other circumstances that Joomse deems legitimate. Decisions made by Joomse regarding refunds are final.
By continuing with the Joomla Upgrade Services, you confirm that you have read, understood, and agree to these terms, including all disclaimers, policies, and resolution procedures, as they apply to your upgrade project.
Joomla Website Redesign
By engaging Joomse to perform Joomla Website Redesign services, you acknowledge and agree to the following additional terms and conditions. The following points address potential risks, disclaimers of liability, policies, and resolution procedures specific to redesign projects:
Potential Risks
- Scope Creep: Changes or additions to the original design scope may increase costs, extend timelines, or delay deliverables. Clients are responsible for clearly defining and agreeing to the project scope at the outset.
- Brand Misalignment: Despite best efforts, the final design may not perfectly reflect the client's intended brand identity due to subjective preferences or incomplete requirements. Clear and detailed input from the client is essential to mitigate this risk.
- Delayed Launch: Extended review cycles or late feedback from the client may push the project timeline beyond the agreed-upon deadlines. Joomse is not liable for delays caused by client-side factors.
- Ownership Disputes: Misunderstandings regarding ownership of design assets, such as mockups, code, or graphic files, may arise. Ownership terms must be agreed upon before project commencement to avoid disputes.
Disclaimer of Liability
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, JOOMSE DISCLAIMS ALL LIABILITY FOR DAMAGES ARISING FROM OR RELATED TO WEBSITE REDESIGN SERVICES, INCLUDING BUT NOT LIMITED TO SCOPE CHANGES, BRAND MISALIGNMENT, TIMELINE EXTENSIONS, OR OWNERSHIP ISSUES. YOU AGREE THAT YOUR SOLE AND EXCLUSIVE REMEDY FOR DISSATISFACTION WITH OUR WEBSITE REDESIGN SERVICES IS TO STOP USING THEM.
Policies and Resolution Procedures
- Project Scope Definition: Joomse will provide a detailed project scope, including deliverables and timelines, at the start of the redesign project. Changes to the scope must be mutually agreed upon in writing and may incur additional costs.
- Client Input Requirements: Clients must provide clear and timely feedback, including branding guidelines, preferred color schemes, and other critical design elements. Delays in providing input may affect project timelines and outcomes.
- Ownership Terms: Unless otherwise agreed in writing, all design assets created by Joomse remain the property of Joomse until full payment is received. Upon payment, ownership of final deliverables will be transferred to the client.
- Testing and Revisions: Joomse offers a limited number of revision cycles as outlined in the project agreement. Additional revisions beyond the agreed-upon number may incur extra charges.
- Delayed Launch Resolution: If the project timeline extends due to client delays, Joomse will provide a revised timeline. Any additional costs associated with rescheduling or delays caused by the client will be billed accordingly.
- Refund Requests: Refunds or credits will be considered on a case-by-case basis. Factors include documented failures to meet agreed deliverables or other circumstances deemed valid by Joomse. Decisions on refunds are final.
By continuing with the Joomla Website Redesign services, you confirm that you have read, understood, and agree to these terms, including all disclaimers, policies, and resolution procedures, as they apply to your redesign project.
Hire Joomla Developer
By engaging Joomse to provide Joomla developer services, you acknowledge and agree to the following additional terms and conditions. The following points highlight potential risks, disclaimers of liability, policies, and resolution procedures specific to hiring developers:
Potential Risks
- Skill Mismatch: The assigned developer may lack specific expertise required for certain tasks. Joomse will attempt to provide the most suitable developer based on your stated needs but cannot guarantee a perfect match for all project requirements.
- Non-Compliance: Developers may occasionally deviate from agreed-upon coding standards or project guidelines. Clients must monitor and provide feedback to ensure adherence to project specifications.
- Time Overruns: Project timelines may extend due to underestimated complexity, unforeseen issues, or poor task estimation. These delays may impact project delivery dates and overall cost.
- Payment Conflicts: Disputes may arise over agreed hourly rates, time tracking, or final invoices. Clear agreements are essential to avoid misunderstandings regarding fees and billing practices.
Disclaimer of Liability
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, JOOMSE DISCLAIMS ALL LIABILITY FOR DAMAGES ARISING FROM OR RELATED TO DEVELOPER SERVICES, INCLUDING BUT NOT LIMITED TO SKILL MISMATCHES, NON-COMPLIANCE, TIME OVERRUNS, OR PAYMENT DISPUTES. YOU AGREE THAT YOUR SOLE AND EXCLUSIVE REMEDY FOR DISSATISFACTION WITH OUR DEVELOPER SERVICES IS TO STOP USING THEM.
Policies and Resolution Procedures
- Developer Selection: Joomse will select a developer based on the client’s stated requirements. If specific expertise is not available, clients will be informed before commencing the project.
- Project Guidelines: Clear project specifications and coding standards must be provided by the client at the outset. The developer will strive to follow these guidelines, and clients should provide feedback throughout the project to ensure compliance.
- Timeline Adjustments: If the project requires additional time due to complexity or unforeseen issues, Joomse will provide updated timelines and cost estimates. Extensions may incur additional charges.
- Payment Agreements: Hourly rates and billing practices must be agreed upon in writing before starting the project. Clients are responsible for promptly addressing discrepancies or disputes regarding payments.
- Issue Resolution: In the event of a conflict, Joomse will mediate to resolve disputes between clients and developers. This may include reassignment of tasks, renegotiation of fees, or project adjustments as deemed necessary.
- Refund Requests: Refund requests will be evaluated on a case-by-case basis. Refunds may be granted if Joomse fails to meet agreed deliverables or in cases of verifiable non-compliance. Decisions are final and at Joomse’s discretion.
By continuing with the Hire Joomla Developer service, you confirm that you have read, understood, and agree to these terms, including all disclaimers, policies, and resolution procedures, as they apply to your development project.
Joomla Template Design
By engaging Joomse to provide Joomla Template Design services, you acknowledge and agree to the following additional terms and conditions. The following points highlight potential risks, disclaimers of liability, policies, and resolution procedures specific to template design projects:
Potential Risks
- Copyright Violations: Use of copyrighted images, fonts, or other assets without proper licensing may expose clients to legal risks. Clients are responsible for providing or approving assets with verified licenses.
- Performance Degradation: Customizations to the selected Joomla template may impact site performance. Joomse will use best practices to optimize performance but cannot guarantee compatibility with all third-party extensions or custom code.
- Inaccurate Expectations: The final result may not meet client expectations if instructions regarding branding, content, or functionality are unclear or incomplete.
- Support Limitations: Ongoing support for template updates or modifications may be limited and subject to additional fees. Support agreements must be established separately.
Disclaimer of Liability
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, JOOMSE DISCLAIMS ALL LIABILITY FOR DAMAGES ARISING FROM OR RELATED TO TEMPLATE DESIGN SERVICES, INCLUDING BUT NOT LIMITED TO COPYRIGHT VIOLATIONS, PERFORMANCE ISSUES, INACCURATE EXPECTATIONS, OR LIMITED SUPPORT. YOU AGREE THAT YOUR SOLE AND EXCLUSIVE REMEDY FOR DISSATISFACTION WITH OUR TEMPLATE DESIGN SERVICES IS TO STOP USING THEM.
AI-Generated Content and Intellectual Property
Joomse may use AI tools to generate logos, graphics, or other assets as part of the customization process. All AI-generated assets provided to the client are:
- Licensed for Use: Clients are granted a non-exclusive, transferable license to use the assets as part of their template customization. Joomse retains the right to use these assets in other projects unless explicitly agreed otherwise.
- Ownership Transfer: Full rights to the customized template and AI-generated assets are transferred to the client upon final payment. No rights are transferred until all outstanding invoices are settled.
- Reuse Restrictions: Joomse will not reuse client-specific designs, branding, or content elements in other projects.
Policies and Resolution Procedures
- Template Selection: Clients must provide their chosen Joomla template and any necessary licensing for its use. Joomse is not responsible for issues related to unlicensed or incompatible templates.
- Branding and Content: Clients must provide clear branding guidelines and content for integration into the template. Delays or unclear instructions may impact the delivery timeline.
- Performance Optimization: Joomse will use industry best practices to optimize the customized template’s performance. Additional charges may apply for addressing performance issues caused by third-party extensions or client-provided code.
- Support Agreements: Standard template design services include a limited support period as outlined in the project agreement. Extended or ongoing support must be negotiated and may incur additional fees.
- Issue Resolution: In the event of issues with the customized template, Joomse will work to resolve them promptly. Additional requests beyond the agreed-upon scope may require separate agreements and additional fees.
- Refund Policy: Refunds will not be provided once work has commenced. Exceptions may apply if deliverables fail to meet agreed terms, subject to Joomse’s sole discretion.
By continuing with the Joomla Template Design service, you confirm that you have read, understood, and agree to these terms, including all disclaimers, policies, intellectual property terms, and resolution procedures, as they apply to your design project.
Joomla Extension Development
By engaging Joomse to provide Joomla Extension Development services, you acknowledge and agree to the following additional terms and conditions. The following points address potential risks, disclaimers of liability, policies, and resolution procedures specific to extension development projects:
Potential Risks
- Functional Gaps: The developed extension may not fully meet the specified feature requirements due to unforeseen complexities or ambiguous specifications. Clear and detailed requirements are essential to minimize this risk.
- Security Flaws: Extensions may inadvertently introduce vulnerabilities that expose site data to potential breaches. Joomse will follow best practices to minimize such risks but cannot guarantee absolute security.
- Update Conflicts: Future updates to Joomla or other components may cause compatibility issues with the developed extension. Clients are responsible for maintaining compatibility as Joomla evolves.
- Refund Demands: Dissatisfaction with the delivered extension may lead to disputes over fees. Refunds will only be considered under specific circumstances, as outlined in our refund policy.
Disclaimer of Liability
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, JOOMSE DISCLAIMS ALL LIABILITY FOR DAMAGES ARISING FROM OR RELATED TO EXTENSION DEVELOPMENT SERVICES, INCLUDING BUT NOT LIMITED TO FUNCTIONAL GAPS, SECURITY ISSUES, UPDATE CONFLICTS, OR CLIENT DISSATISFACTION. YOU AGREE THAT YOUR SOLE AND EXCLUSIVE REMEDY FOR DISSATISFACTION WITH OUR EXTENSION DEVELOPMENT SERVICES IS TO STOP USING THEM.
Policies and Resolution Procedures
- Requirement Definition: Clients must provide clear, detailed, and finalized requirements before project commencement. Changes to requirements after development has started may incur additional costs and delays.
- Security Assurance: Joomse will implement industry best practices to minimize security vulnerabilities. However, it is the client’s responsibility to regularly test and monitor the extension for emerging security issues after delivery.
- Compatibility Maintenance: Joomse ensures compatibility with the current Joomla version at the time of delivery. Future updates or conflicts with third-party extensions will require separate support agreements or additional fees.
- Testing and Feedback: Clients are responsible for thoroughly testing the extension upon delivery and providing prompt feedback. Any issues outside the original scope will require a new agreement to address.
- Refund Policy: We have a no-refunds policy on any project that has commenced unless there is an hourly retainer and there are unused hours the client has requested a refund for. Refunds for unused hours will only be processed upon written request and at Joomse’s sole discretion.
- Post-Delivery Support: Limited support is included for a defined period as outlined in the project agreement. Extended support must be negotiated separately and may incur additional costs.
By continuing with the Joomla Extension Development service, you confirm that you have read, understood, and agree to these terms, including all disclaimers, policies, and resolution procedures, as they apply to your development project.
Joomla Maintenance & Support
By engaging Joomse to provide Joomla Maintenance & Support services, you acknowledge and agree to the following terms and conditions. This is a one-time service, priced at $400 USD, covering comprehensive maintenance and support for your Joomla site as outlined below:
What This Service Includes
- Comprehensive Diagnosis: Full assessment of your site to identify issues and areas for improvement.
- Performance Optimization: Enhancing load times and overall site speed.
- Security Updates: Applying patches and fixes to address vulnerabilities and secure your site.
- Bug Fixes: Resolving broken features or functionality.
- Content Adjustments: Making minor content updates as per your requirements.
- Backups and Restoration: Setting up backups and providing support for restoring your site.
Note: This service does not include adding new pages, creating new design templates, or developing new features. For larger projects or redesigns, please contact us for a custom quote.
Disclaimer of Liability
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, JOOMSE DISCLAIMS ALL LIABILITY FOR DAMAGES ARISING FROM OR RELATED TO THE JOOMLA MAINTENANCE & SUPPORT SERVICE, INCLUDING BUT NOT LIMITED TO:
- Unauthorized Access Claims: Joomse shall not be held liable for any unauthorized access, breaches, or misuse of client-provided credentials. Clients are responsible for ensuring secure storage and sharing of access credentials.
- Warranty Disputes: Joomse is not responsible for issues reported beyond the 30-day warranty period or for any dissatisfaction arising from unmet expectations outside the agreed scope of services.
- Refund Requests: Joomse maintains a no-refund policy once work has commenced, except where explicitly permitted under these terms.
- Missed Updates: Updates that cannot be applied due to incompatibility with third-party extensions or other site limitations.
- Data Loss: Loss of data caused by unforeseen issues during the service process, even with prior backups.
- Downtime: Temporary unavailability of the site due to maintenance activities.
- Negative Reviews: Joomse cannot be held liable for any negative reviews or reputational impacts resulting from client dissatisfaction.
- Issues Beyond Scope: Problems that fall outside the scope of this service as defined herein.
By agreeing to these terms, you waive any and all claims against Joomse for damages or losses resulting from the performance of this service, except where prohibited by law.
Warranty and Service Period
This service includes a 30-day warranty period during which you may report unresolved issues directly related to the services provided. Any new requests or issues reported beyond this period will require a new agreement and may incur additional charges.
Refund Policy
Refunds are not available for this service once work has commenced, unless the service is demonstrably incomplete or unsatisfactory as per the agreed terms. Refund decisions are at Joomse’s sole discretion and are final.
By proceeding with the Joomla Maintenance & Support service, you confirm that you have read, understood, and agree to these terms, including all disclaimers, exclusions of liability, and policies.
Joomla Performance Optimization
By engaging Joomse to provide Joomla Performance Optimization services, you acknowledge and agree to the following additional terms and conditions. The following points address potential risks, disclaimers of liability, policies, and resolution procedures specific to performance optimization projects:
Potential Risks
- Minimal Gains: Performance optimization efforts may yield only marginal speed improvements due to underlying system constraints or third-party components outside of Joomse’s control.
- Over-Optimization: Aggressive measures like excessive caching or compression may break site functionality or compatibility with extensions.
- Testing Shortfalls: Limited testing may fail to detect regressions in functionality or performance across all user scenarios, especially in complex environments.
- Client Expectations: Unrealistic expectations for site speed or performance metrics may lead to dissatisfaction, even if significant improvements are achieved.
Disclaimer of Liability
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, JOOMSE DISCLAIMS ALL LIABILITY FOR DAMAGES ARISING FROM OR RELATED TO PERFORMANCE OPTIMIZATION SERVICES, INCLUDING BUT NOT LIMITED TO MINIMAL GAINS, OVER-OPTIMIZATION ISSUES, TESTING SHORTFALLS, OR UNMET EXPECTATIONS. YOU AGREE THAT YOUR SOLE AND EXCLUSIVE REMEDY FOR DISSATISFACTION WITH OUR PERFORMANCE OPTIMIZATION SERVICES IS TO STOP USING THEM.
Policies and Resolution Procedures
- Initial Assessment: Joomse will perform an initial performance assessment and provide an optimization plan, including expected outcomes. Clients must approve the plan before work begins.
- Balanced Optimization: Joomse will avoid over-optimization that risks breaking site functionality. Clients must approve any aggressive measures that may impact usability.
- Testing and Validation: Joomse will conduct standard tests to validate performance improvements and identify potential regressions. Comprehensive user scenario testing remains the client’s responsibility.
- Client Collaboration: Clients must provide accurate information about their goals and constraints. Unrealistic speed targets must be adjusted during the planning phase to align with practical limits.
- Additional Costs: If unforeseen complexities arise during optimization, such as third-party conflicts or infrastructure issues, additional charges may apply. Clients will be informed before incurring extra costs.
- Refund Policy: Joomse maintains a strict no-refund policy once migration work has commenced. Refunds or credits will only be considered if migration deliverables demonstrably fail to meet agreed terms. All refund decisions are at Joomse’s sole discretion and are final.
By continuing with the Joomla Performance Optimization service, you confirm that you have read, understood, and agree to these terms, including all disclaimers, policies, and resolution procedures, as they apply to your optimization project.
Joomla Malware Removal
By engaging Joomse to provide Joomla Malware Removal services, you acknowledge and agree to the following additional terms and conditions. The following points address potential risks, disclaimers of liability, policies, and resolution procedures specific to malware removal projects:
Potential Risks
- Incomplete Cleanup: Hidden or undetected malware may remain on the site, leading to reinfection. Full eradication cannot always be guaranteed due to evolving malware techniques.
- Extended Downtime: Malware remediation may take longer than anticipated, resulting in extended site unavailability.
- Data Integrity Risks: Infected files containing critical data may need to be removed, potentially leading to data loss or compromised functionality.
- Liability Issues: Future infections or vulnerabilities may occur due to factors outside of Joomse’s control, including client actions, third-party software, or hosting environment security.
Disclaimer of Liability
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, JOOMSE DISCLAIMS ALL LIABILITY FOR DAMAGES ARISING FROM OR RELATED TO MALWARE REMOVAL SERVICES, INCLUDING BUT NOT LIMITED TO INCOMPLETE CLEANUP, EXTENDED DOWNTIME, DATA INTEGRITY ISSUES, OR FUTURE INFECTIONS. YOU AGREE THAT YOUR SOLE AND EXCLUSIVE REMEDY FOR DISSATISFACTION WITH OUR MALWARE REMOVAL SERVICES IS TO STOP USING THEM.
Policies and Resolution Procedures
- Initial Assessment: Joomse will perform an initial scan to identify known malware and provide a plan for remediation. Full removal of all malware is not guaranteed due to potential hidden threats.
- Backup Requirements: Clients must maintain up-to-date backups before remediation begins. Joomse is not responsible for data loss during the malware removal process.
- Extended Remediation Time: In cases of complex infections, additional time may be required. Clients will be informed of delays and provided updated timelines.
- Data Loss Risks: If critical files are infected and require removal, Joomse will notify the client and seek approval before proceeding. Restoration from backups may be necessary.
- Future Security: Joomse will provide recommendations for improving site security after malware removal. Future infections caused by client actions, third-party extensions, or hosting vulnerabilities are not covered under this service.
- Refund Policy: Refunds or credits will be considered on a case-by-case basis for documented failures. Refund decisions are at Joomse’s sole discretion and are final.
By continuing with the Joomla Malware Removal service, you confirm that you have read, understood, and agree to these terms, including all disclaimers, policies, and resolution procedures, as they apply to your malware remediation project.
Joomla Migration Services
By engaging Joomse to provide Joomla Migration Services, you acknowledge and agree to the following additional terms and conditions. The following points address potential risks, disclaimers of liability, policies, and resolution procedures specific to migration projects:
Potential Risks
- Data Loss: Migration processes may result in loss of critical data due to improper handling, incomplete backups, or unforeseen issues. Joomse will take precautions but cannot guarantee zero data loss.
- Broken Links: Old URLs may not redirect properly to the new site structure, impacting user experience and search engine optimization (SEO).
- Migration Delays: Unexpected complexities, such as compatibility issues or corrupted files, may extend the project timeline beyond initial estimates.
- Refunds & Rework: Dissatisfaction with migration results may lead to client requests for refunds or rework, particularly if the migration is incomplete or fails to meet agreed expectations.
Disclaimer of Liability
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, JOOMSE DISCLAIMS ALL LIABILITY FOR DAMAGES ARISING FROM OR RELATED TO MIGRATION SERVICES, INCLUDING BUT NOT LIMITED TO DATA LOSS, BROKEN LINKS, PROJECT DELAYS, OR CLIENT DISSATISFACTION. YOU AGREE THAT YOUR SOLE AND EXCLUSIVE REMEDY FOR DISSATISFACTION WITH OUR MIGRATION SERVICES IS TO STOP USING THEM.
Policies and Resolution Procedures
- Data Backup: Clients must maintain comprehensive backups of their site before migration. While Joomse may perform additional backups, clients remain responsible for safeguarding their data.
- URL Redirection Plan: Joomse will implement a redirection plan to handle old URLs. However, clients must provide a complete list of critical URLs to ensure accuracy.
- Timeline Updates: If delays occur due to unforeseen complexities, Joomse will provide revised timelines and cost estimates. Clients will be notified promptly of any changes.
- Testing and Validation: Clients are responsible for thoroughly testing the migrated site and reporting any issues within the specified support period. Additional corrections outside this period may incur extra fees.
- Refund Policy: Joomse maintains a strict no-refund policy once migration work has commenced. Refunds or credits will only be considered if migration deliverables demonstrably fail to meet agreed terms. All refund decisions are at Joomse’s sole discretion and are final.
- Post-Migration Support: Limited post-migration support is included as outlined in the project agreement. Extended support must be negotiated separately and may involve additional fees.
By continuing with the Joomla Migration Services, you confirm that you have read, understood, and agree to these terms, including all disclaimers, policies, and resolution procedures, as they apply to your migration project.
Custom Joomla Development
By engaging Joomse to provide Custom Joomla Development services, you acknowledge and agree to the following additional terms and conditions. The following points address potential risks, disclaimers of liability, policies, and resolution procedures specific to custom development projects:
Potential Risks
- Unclear Requirements: Ambiguous or incomplete specifications may lead to misunderstood features or deliverables, impacting project outcomes.
- Budget Overruns: Increased development complexity or additional feature requests may drive costs beyond the initial estimate.
- IP Ownership Issues: Disputes may arise over who holds the intellectual property rights to the custom code developed by Joomse.
- Post-Launch Support: Limited or no post-launch support can result in client dissatisfaction if further assistance is needed after project completion.
Disclaimer of Liability
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, JOOMSE DISCLAIMS ALL LIABILITY FOR DAMAGES ARISING FROM OR RELATED TO CUSTOM DEVELOPMENT SERVICES, INCLUDING BUT NOT LIMITED TO UNCLEAR REQUIREMENTS, BUDGET OVERRUNS, IP OWNERSHIP DISPUTES, OR LACK OF POST-LAUNCH SUPPORT. YOU AGREE THAT YOUR SOLE AND EXCLUSIVE REMEDY FOR DISSATISFACTION WITH OUR CUSTOM DEVELOPMENT SERVICES IS TO STOP USING THEM.
Policies and Resolution Procedures
- Requirement Finalization: Clients must provide clear, detailed, and finalized specifications before project commencement. Changes to requirements may incur additional costs and delays.
- Cost Management: Joomse will provide an initial estimate based on the agreed requirements. Clients will be notified of any increased costs due to complexity or new feature requests during the project.
- Intellectual Property: Ownership of the custom code will be transferred to the client upon full payment, unless otherwise agreed in writing. Joomse retains the right to reuse generic, non-client-specific components developed during the project.
- Post-Launch Support: Standard post-launch support is included for a limited period as outlined in the project agreement. Extended support or additional development must be negotiated separately and may involve additional fees.
- Testing and Approval: Clients are responsible for testing and approving deliverables before project completion. Any issues or modifications identified after approval will be handled as new tasks and may incur additional costs.
- Refund Policy: Refunds or credits will be considered if deliverables fail to meet agreed specifications. Decisions are based on documented evidence and at Joomse’s sole discretion.
By continuing with the Custom Joomla Development service, you confirm that you have read, understood, and agree to these terms, including all disclaimers, policies, and resolution procedures, as they apply to your custom development project.